prIvacy policy

1. Basic principles

These General Terms and Conditions (GTC) govern the legal relationship between the guest / customer, referred to hereinbelow as the “Guest”, and Villars Palace, referred to hereinbelow as the “Hotel”. To simplify these terms and conditions, regardless in reference to which services, it is always referred to as “Contract”.

​Only the hotel’s terms and conditions applicable at the time of conclusion of the contract apply. The Customer’s general terms and conditions shall only apply if this has been expressly agreed in writing prior to the conclusion of the contract.

​Should individual provisions of these GTC be ineffective or invalid, the validity of the Contract and of the remaining provisions of the GTC shall not be affected thereby. The statutory provisions shall apply in addition.

2. Place of jurisdiction / Applicable Law

For the place of jurisdiction for any disputes arising from this Contract, the parties shall elect domicile and court at the place where the Hotel is located.

​All contractual agreements and those regarding reservations, any supplementary agreements and general terms and conditions shall be governed solely by Swiss law. The place of performance and payment shall be the registered office of the Hotel.

3. Definitions

Written Confirmations: written confirmations are also deemed to include fax and email messages.

​The Contracting Partners are the Guest and the Hotel.

4. Subject of Contract / Scope of Validity

The Contract for the rental of (bed)rooms, seminar rooms, other spaces and the purchase of other goods and services shall come into being on written confirmation by the Guest or implicitly. A reservation made on the day of arrival shall be binding as soon as it is accepted by the Hotel.

Amendments to the Contract shall become binding on the Hotel only when they are reconfirmed (in writing). Unilateral amendments or additions to the Contract by the Guest shall be without effect. The extension of the stay in the rooms made available and their use for purposes other than accommodation shall require the prior written consent of the Hotel.

5. Scope of Services

The scope of services of the contract is based on the individually made and confirmed reservation of the guest. Notwithstanding other contractual agreements, the Guest shall not be entitled to a specific room.

​Should in spite of the written confirmation no hotel room be available, the hotel must inform the guest in a timely manner and supply an equal alternative in a nearby hotel of a similar category or higher. Any additional expense for the substitute accommodation shall be covered by the Hotel. If the Guest declines the substitute room, the Hotel must immediately reimburse any payments already made by the Guest (e.g. deposits/down payments). No further claims on the part of the Guest shall exist if the substitute accommodation was equivalent.

Route des Hôtels 28; T: +41 24 496 22 95; info@var.ch

1884 Villars-sur-Ollon – Switzerland; www.villarsvictoria.ch

6. Period of Use

Without prejudice to other agreements, the Guest is entitled to use the rented rooms from 15.00 hours on the agreed day of arrival until 11.00 hours on the day of departure.

​If the Guest wishes to keep the room after 11.00 hours, he must request this at the Hotel.

​Depending on the availability of the Hotel, a late departure will be granted. Additional charges may apply.

​No justified contractual entitlements are created for the Guest to continue using the premises in the ordinary manner; this is without prejudice to the assertion of claims for compensatory damages. In case of delayed vacation of the room, the Hotel reserves the right to remove the Guest’s belongings from the room and to keep them at a suitable location in the Hotel in return for a charge.

7. Prices / Obligation to Pay

Les prix communiqués par l’hôtel s’entendent en francs suisses (CHF) et comprennent la TVA légale. Le client est tenu de payer pour la mise à disposition de la chambre et les autres prestations auxquelles il a fait appel les prix convenus ou en vigueur de l’hôtel. Ceci v

The prices communicated by the hotel are calculated in Swiss Francs (CHF) and include the legal VAT taxes. The guest is obligated to pay the agreed upon or current price for the rented room and additional claimed services according to their respective prices. This shall also apply to orders placed by persons accompanying and visiting the Guest. An increase of legal fees/taxes after finalisation of the contract must be carried by the guest. Prices indicated in foreign currencies are for guidance purposes only and shall be converted at the relevant rates on the day in question. The prices confirmed by the Hotel shall be valid in all cases.

‍For all reservations, the Hotel requires a credit card with validity on the date of arrival. The Guest must present the credit card used to guarantee the reservation or to make the prepayment at the hotel. The hotel may ask for identification to prevent credit card fraud.

Upon confirmation, the Hotel charges 100% of the estimated total amount to the credit card supplied by the Guest. If the Guest wishes so, he can also pay by bank transfer.

‍If the deposit or the credit card guarantee are not provided within the stipulated period, the Hotel may immediately (without any reminder or warning) withdraw from the Contract (including all promises of services) and may demand the cancellation costs set out in clause 9 of these GTC. The Hotel is entitled to settlement or interim settlement for its services to the Guest at any time.

‍The final invoice includes the agreed price plus any additional amounts incurred due to additional services provided by the Hotel for the Guest and/or the persons accompanying the Guest. Without prejudice to other agreements, the final invoice must be paid at or before checkout on the day of departure, in cash in Swiss francs or by means of an acceptable credit card.

8. Withdrawal by the Hotel

For objectively justified reasons, the Hotel is entitled to withdraw from the Contract as an exceptional measure with immediate effect, by immediately issuing a unilateral declaration to this effect in writing; examples of valid objectively justified reasons include these cases:

If an agreed advance payment or security deposit is not provided during the period stipulated by the Hotel;

Force majeure or other circumstances for which the Hotel is not responsible, which objectively make it impossible to perform the Contract;

​Bedrooms or other rooms booked or used on the basis of misleading or false information, e.g. regarding the Guest’s identity, the purpose of use or the purpose of the stay;

​Route des Hôtels 28 T +41 24 496 22 95 info@var.ch

1884 Villars-sur-Ollon – Switzerland www.villarsvictoria.ch

​If the Hotel has justified cause to assume that the use of the agreed services could adversely affect the smooth operation of the business, the safety of other Hotel Guests or the Hotel’s reputation;

​If the Guest has become insolvent (bankruptcy or futile seizure/attachment) or if the Guest has discontinued his payments;

​If the purpose of or reason for the stay is illegal.

The website may contain technical, typographical or other inaccuracies and errors in connection with the information displayed on the website, including, without limitation, the prices, fees or availability applicable to the transaction. The hotel disclaims all liability for such errors, inaccuracies or omissions. The hotel reserves the right not to honour reservations or information affected by such errors, inaccuracies or omissions. The hotel will have the right to make changes, corrections, cancellations and/or improvements to the information or reservations based on such information at any time, including after confirmation of the reservation.

‍Cancellation by the hotel for the above-mentioned reasons does not give rise to any compensation for the guest and payment for the services booked remains due in principle.

9. Cancellation of the Reservation / Cancellation Charges

a) Cancellation
A cancellation of the reservation requires the Hotel’s written consent. If such consent is not given, the agreed price must be paid even if the Guest does not make use of the contractual services. If the Guest fails to appear (“no-show”), the whole stay shall be invoiced.

​The calculation of the cancellation charges is governed by the receipt at the Hotel of the written cancellation by the Guest. This applies to letters as well as to fax and email messages.

​If the Guest withdraws from the Contract without an approved cancellation or if specific reserved services are re-booked or cancelled, the Hotel may invoice the following cancellation charges:

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b) Cancellation charges
High season

Up to 14 days before arrival 0%

Less than 14 days before arrival 100% of the estimated total amount

​Middle and low season

Up to 7 days before arrival 0%

Less than 7 days before arrival 100% of the estimated total amount

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c) Loss Minimisation
In case of cancelled individual and Group reservations, the Hotel shall endeavour to place the unused services and facilities elsewhere. If the Hotel can provide the cancelled services to other third parties during the agreed period, the cancellation charge payable by the Guest shall be reduced by the amount which said third parties pay for the cancelled service.

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d) Guest(s) prevented from arriving
If the Guest is unable to arrive, or to arrive promptly, due to force majeure (floods, avalanches, earthquakes, etc.), he is not obliged to pay the agreed remuneration for the days missed. The guest will be expected to prove the impossibility of arrival. The guest’s responsibility to pay for the reserved stay starts from the moment of a possible arrival.

​Route des Hôtels 28; T: +41 24 496 22 95; info@var.ch

​1884 Villars-sur-Ollon – Switzerland; www.villarsvictoria.ch

10. Early Departure

If the Guest departs early, the Hotel is entitled to invoice 100% of the total amount of the booked services. In case of an early departure, the Hotel shall endeavor to place the unused services elsewhere. If the Hotel can provide the cancelled services to other third parties during the agreed period, the cancellation charge payable by the Guest shall be reduced by the amount which said third parties pay for the cancelled service.

11. Stay / Keys / Safety and Security / Internet / Smoking

The Hotel room is reserved solely for the registered Guest. (Written) approval from the Hotel is required in order to make the room available to a third party or for use by an additional person.

‍By entering into a Contract, the Guest acquires the right to customary use by all booked persons of the rented rooms and of those facilities of the Hotel which are usually accessible for Guests to use without special conditions, and to customary service. The Guest must exercise his rights in accordance with any guidelines for the Hotel and/or Guests (house rules) which may be in force.

‍The room card issued by the Hotel shall remain the property of the Hotel; it allows 24-hour access to the Hotel. Loss of the card/key must be reported to reception immediately.

In order to gain access to the internet, the guest must turn to the reception for his personal login details. This service is free of charge for all Guests. The Guest is responsible for the use of his login details. He will be liable for misuse and illegal behaviour in reference to the internet.

‍Throughout the Hotel, all public areas are smoke-free. However, smoking is permitted outside the Hotel and on the terrace.

12. Extension of Stay

Not withstanding other agreements, the Guest is not entitled to extend his stay. If the Guest is unable to leave the Hotel on the day of departure because all options for departure are blocked or unusable due to exceptional unforeseeable circumstances / force majeure (e.g. extreme snowfall, floods, etc.), the Contract shall automatically be extended for the period during which departure is impossible, and the existing conditions shall be applicable.

13. Food and Beverages

All food and beverages must be purchased exclusively from the Hotel. It is strictly forbidden to take food and beverages onto the premises of the Hotel (with exception for infants and babies and for Guests staying in an apartment).

In special cases (special items, etc.) a divergent written agreement may be concluded. In such cases, the Hotel is entitled to require payment of a service charge or a corkage charge (see separate list).

14. Objects brought into the Hotel by Guests

Exhibits or other objects (including personal items) are present in the function rooms or on the Hotel premises at the Guest’s risk. The Hotel shall not accept any obligation of surveillance or safekeeping. The Hotel shall not accept any liability for the loss or destruction of the objects brought into the Hotel, or for damage to same, except in cases of gross negligence or intent on the part of the Hotel. Insurance of objects brought into the Hotel is incumbent upon the Guest.

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Route des Hôtels 28; T: +41 24 496 22 95;  info@var.ch

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1884 Villars-sur-Ollon – Switzerland; www.villarsvictoria.ch

15. Actions, Usage and Liability

a) Hotel
The Hotel waives liability towards the Guest for minor and medium negligence insofar as legally possible and shall be liable solely in case of damage caused intentionally or by gross negligence. Should disturbances or shortcomings of the hotel’s service arise, the hotel will react to the guest’s immediate indications thereof to eliminate this. If the Guest fails to notify a fault to the Hotel promptly, there shall be no entitlement to a reduction of the contractually agreed remuneration. The Hotel shall not be liable for Guests’ property brought into the Hotel.

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The Hotel shall not be liable under any legal title for services which it has merely arranged for the Guest as an intermediary. The Hotel declines all liability for theft and damage to materials brought in by third parties.

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b) Customer
The Guest shall be liable to the Hotel for all damage and losses caused by himself, by persons accompanying him, and by his agents/auxiliaries or participants in his event, and the Hotel shall not be obliged to prove that the Guest was at fault in such cases.

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The Guest shall be responsible for the correct use and proper return of all technical aids / equipment made available to him by the Hotel or obtained on the latter’s behalf through third parties and shall be liable for damage and losses. The Guest shall be liable for services performed and expenditure laid out by the Hotel to third parties which are caused by the Guest.

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c) Third parties
If a third party makes the reservation for the Guest, that party shall, as the party placing the order, be liable to the Hotel in respect of all obligations arising from the Contract. Regardless of the foregoing, every party placing an order is obliged to pass on all information relevant to the reservation to the Guest, including these General Terms and Conditions in particular.

16. Dogs

Guests may bring dogs into the Hotel with them only with the Hotel’s prior consent and in return for payment of a special charge.

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A Guest who brings an animal into the Hotel with him is obliged to look after or supervise the animal properly during his stay, or to have the animal looked after or supervised by a suitable third party at the Guest’s expense.

17. Lost Property

Lost property is forwarded provided that ownership of the property is clear and that the residential/business address is known. The costs and risk of forwarding such property shall be borne by the Guest.

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If ownership cannot be determined, the items will be handed over to the local lost and found office after a 12-month holding period.

18. Additional Provisions

If the Guest wishes to have services that are not provided by the Hotel itself, the Hotel shall merely act as an intermediary. The statutory limitation periods shall be applicable. If such periods can be modified, an absolute limitation period of six months after arrival shall apply to claims for compensatory damages on the part of the Guest.

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Route des Hôtels 28; T: +41 24 496 22 95; info@var.ch

1884 Villars-sur-Ollon – Switzerland www.villarsvictoria.ch

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Advertisements in the media (e.g. newspapers, radio, television, the internet) referring to events in the Hotel, with or without use of the unmodified corporate logo, require the Hotel’s prior written consent.

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The appropriate authorities shall be notified of any defamatory or slanderous comments posted on rating sites (such as TripAdvisor) regarding services provided by the Hotel, if they are demonstrably false and disproven by the Hotel. The Hotel reserves the right to claim damages and reparation.

19. Privacy Policy

The Villars Palace applies the new EU General Data Protection Regulation (GDPR), in effect since 25 May 2018.

Guests may object at any time to the processing of their personal data, for example for marketing purposes.